Category Archives: customer service

How Would You Like To Be Remembered?

One of the most important & motivating questions we can ask ourself is, “How would I like to be remembered?“ Imagine if someone was writing your obituary What would you like them to say about you? What qualities would you … Continue reading

Posted in a death in the family, a personal walk through bereavement & loss, authenticity, bereavement, bringing hope, building relationships, challenge, change at ground zero, customer service, happiness, honesty, inspiration, integrity, perspective on life, principles, relationship, relationships, respect, thank you, the bigger picture, transforming our life, trust, truth, Uncategorized, wisdom | Tagged , , , , , , , , , , , , , | Leave a comment

Value For Money Or Price Per Head?

With the current emphasis on saving money in businesses, schools & the public sector, it is very easy to fall into the trap of thinking that less cost per head represents better value for money. Of course, if we can buy the same items for … Continue reading

Posted in business creativity, challenge, change, change at ground zero, customer service, experience, help, learning, more is less, motives, personal experience, principles, the bigger picture, Uncategorized, value for money | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Customer Service: What’s That?

  Having worked in a top brand multinational company for nearly 20 years, one message that was drummed into me was “Delight Your Customers!” The idea that we were there for the people who used our products (& therefore made us … Continue reading

Posted in barriers to friendship, barriers to relationship, communication, customer service, help, music, musical instruments, wisdom | Tagged , , , , , , , , , , | 2 Comments